What We Do
Every Service Your Business Needs — Done Right
From sales and customer support to creative production and operations management, Phoenix Prime BPO delivers skilled, dedicated VAs who work your hours and hit the ground running.
One Agency. Every Function.
We don't believe in one-size-fits-all outsourcing. Every VA we place is matched to your specific role, trained for your industry, and available in your timezone. Whether you need one specialist or a full support team, we've got you covered.
Our Services
Everything Your Business Needs. Done.
Lead Generation & Cold Calling
Our sales VAs are trained to prospect, qualify, and convert. From cold outreach to warm follow-ups, we fill your pipeline without the overhead of a full-time hire.
- Outbound cold calling campaigns
- Lead list building and research
- CRM data entry and pipeline updates
- Follow-up sequences and appointment setting
Inbound & Outbound Sales
Whether handling inbound inquiries or running outbound campaigns, our sales VAs are trained to close, upsell, and retain — always on-brand and on-script.
- Inbound sales call handling
- Outbound sales campaigns
- Upselling and cross-selling support
- Sales reporting and performance tracking
Customer Service & Live Chat Support
Professional, warm, and always on-brand. Our customer service VAs manage live chat, email support, and ticket resolution so every customer interaction leaves a great impression.
- Live chat and messaging support
- Email and ticket resolution
- Customer onboarding assistance
- CRM updates and case documentation
Data Entry & Database Management
Accurate, fast, and organized. Our admin VAs handle data entry, database cleanup, and record management so your systems stay clean and your team stays focused.
- Data entry and validation
- Database cleanup and deduplication
- Spreadsheet management and reporting
- Document digitization and filing
Administrative & Back Office Services
From scheduling and inbox management to back-office operations, our admin VAs eliminate the busywork so you can focus on what moves the needle.
- Calendar and schedule management
- Email inbox management
- Travel and logistics coordination
- Back-office process support
Quality Assurance & Operations Management
Backed by 14+ years of Fortune 500 QA experience with Google, SiriusXM, and Comcast — we embed QA and operations oversight directly into your workflows to keep standards high at scale.
- Process audits and quality checks
- Performance monitoring and reporting
- SOP creation and documentation
- Team operations oversight
Video Editing & Graphic Design
High-retention video editing and graphic design that keeps your brand looking sharp across every platform — delivered fast, on-brief, and without the agency price tag.
- Short-form and long-form video editing
- Social media graphics and branding assets
- Thumbnail design and visual content
- Brand kit creation and maintenance
Simple Onboarding
How We Get You Started
Discovery Call
We learn your business, your workflow, and exactly what you need from a VA.
VA Matching
We handpick candidates from our vetted talent pool based on your specific requirements.
Your Approval
You review and approve your VA before any work begins. No surprises.
Ready in 3 Days
Your VA is onboarded, briefed, and ready to work within 3 days of your approval.
Talk To Us Now!
Tell us what you need and we'll match you with the right VA.